Privacy Policy

PRIVACY POLICY

Effective date: 01st April 2025
Last updated: 15th November 2025
Website: www.shadikarlo.com

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how ShadiKarlo (“we”, “us”, “our”) collects, uses, discloses, and protects information when you use our Website. It also informs you of your rights and how to exercise them.

1. Scope and acceptance

By accessing or using the Website, you accept this Privacy Policy. If you do not consent, please do not use the Website. This Policy applies to information collected through the Website and other online channels we operate.

2. Information we collect

We collect information in three main ways:

(A) Information you provide directly

  • Contact details (name, email address, phone number) are required when you register, subscribe to newsletters, submit forms, or request assistance.
  • Documents or factual information you upload (e.g., identity documents, marriage or visa documents) when you explicitly provide them for review or assistance.
  • Communications such as messages, questions, and feedback.

(B) Information collected automatically

  • Technical data: IP address, device and browser type, operating system, pages visited, referrer URL, access times, and other analytics data.
  • Cookies and similar tracking technologies (see Cookies section below).

(C) Sensitive personal data

We do not intentionally collect sensitive personal data (e.g., health records, biometrics) except where you voluntarily provide it for a requested consultation. If you choose to provide sensitive information, we will process it only with your explicit consent and strictly for the purpose you intended.

3. Purposes and legal bases for processing

We use personal information for the following purposes:

  • To provide the Website, answer queries, and deliver requested information or services (performance of service).
  • To send newsletters, updates, or marketing communications (consent; you may unsubscribe at any time).
  • To improve our Website, content, and user experience (legitimate interests).
  • To comply with legal obligations, protect rights, and respond to lawful requests (legal compliance).
  • To host, store, and analyze data for security and fraud prevention (legitimate interests).

For visitors from the EU/EEA/UK, our legal bases for processing include your consent, necessity for the performance of obligations, compliance with legal obligations, and our legitimate interests in operating and improving the Website.

4. Cookies and tracking technologies

We use cookies and similar technologies to enable the Website’s functionality, analyze usage, and support marketing. You can manage cookie preferences through your browser settings or our cookie banner, where provided. Disabling essential cookies may affect the Website functionality.

Types of cookies we use:

  • Strictly necessary cookies
  • Performance/analytics cookies (e.g., Google Analytics)
  • Functional cookies (to remember preferences)
  • Advertising/targeting cookies (if applicable)

5. Sharing and disclosure of information

We do not sell your personal data. We may disclose information:

  • To service providers and vendors who process data on our behalf (hosting providers, analytics, and email services).
  • To comply with legal obligations, court orders, or governmental requests.
  • To protect the rights, property, or safety of ShadiKarlo, our users, or others.
  • Where you consent, to trusted third parties (for referrals, specialized services, or paid services if later offered).

We use contractual safeguards with processors and require them to use reasonable technical and organizational measures.

6. International transfers

Your data may be transferred to and processed in countries other than your country of residence (e.g., hosting providers). Where transfers occur, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place in accordance with applicable law.

7. Data retention

We retain personal data only as long as necessary to fulfil the purposes described, to comply with legal obligations, or to resolve disputes. Typical retention periods:

  • Contact form and support records: up to 3 years (unless otherwise required).
  • Newsletter subscription: until unsubscribed.
  • Uploaded documents for active assistance: until matter closed + 1–3 years for record-keeping (subject to applicable laws).

8. Security measures

We use reasonable technical, administrative, and physical safeguards to protect your information (encryption, access controls, secure servers). However, no online system is completely secure; we cannot guarantee absolute security.

9. Your rights (EU/UK/India and other regions)

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you.
  • Request correction or rectification.
  • Request deletion or restriction of processing.
  • Object to processing for direct marketing or on legitimate interest grounds.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at: [insert email address]. We may need to verify your identity before fulfilling requests. We will respond within applicable statutory timeframes.

10. Children’s privacy

The Website is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us to request deletion.

11. Email communications & marketing

If you subscribe to newsletters/updates, we will send reporting and marketing emails as authorized. You can opt out at any time using the unsubscribe link in emails or by contacting us.

12. Third-party services and links

The Website may include links to third-party sites. This Policy does not apply to those third parties; we encourage you to review their privacy policies.

13. Changes to this Privacy Policy

We may update this Policy from time to time. We will post the revised Policy with an updated “Last updated” date. Significant changes will be communicated where required by law.

14. Contact information

For privacy inquiries or to exercise your rights, contact:
Email: info@shadikarlo.in
Phone: +91-9355715656